Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.
Estimated Delivery Times
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, customs processing, and carrier delays.
- United Kingdom: 7–15 business days
- European Union: 7–15 business days
- Rest of World: 10–20 business days
Shipping Costs
Shipping costs are calculated at checkout based on your location and order details.
Tracking
Once your order has shipped, you will receive a tracking number by email. Please allow 2–3 business days for tracking information to update.
Customs & Import Duties
For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the order total.
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us at XidanOfficial@Outlook.com and we will investigate with our fulfilment partner.